Lydia Ramsey's best selling book - Manners That Sell: Adding The Polish That Builds Profits

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Test your workplace manners with Lydia Ramsey’s Biz-E-Quiz to see just how fast you will be “smoothing” your way up the ladder of success.

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Books by Lydia Ramsey

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Brand New!  The revised and expanded hardcover edition of Manners That Sell - Adding the Polish that Builds Profits published by Pelican Publishing. Author: Lydia Ramsey How can you guarantee a well-run meeting? What are the biggest e-mail mistakes? How casual is “business casual”? When it comes to cellular phones, what is the difference between good business and bad manners? Questions like these persist because manners still matter. Proper manners, etiquette, and interpersonal skills are as crucial to success as are innovative products and services. In this comprehensive guide to mastering everything from professional relationships and correspondence to business attire and luncheons, Lydia Ramsey, an authority on business protocol and propriety, provides hundreds of invaluable suggestions to master good manners in any business setting. Filled with updated, new information and covering topics such as business handshakes, meeting courtesy, electronic etiquette, gift giving in the office, and international business, the author offers hundreds of useful, practical suggestions for the veteran business professional and novice alike.   "Manners That Sell is a must read book for anyone, but especially for those who are employed. Lydia Ramsey discusses a wide breadth of topics in her book. She leaves no subject regarding etiquette and manners untouched. College students who are about to take their first position in the workplace would definitely have a competitive and confidence advantage by reading this book cover to cover. This book should be regarded as a contemporary classic. Modern in its frank discussion of proper protocol in today’s electronic and fast paced society, yet classic in the traditions that have remained constant in our culture for centuries. Sprinkled with a touch of humor, this book is easy to read. Each chapter segments particular subjects, allowing the reader to find answers to particular questions within minutes. This book can be a great family keepsake that will be passed on from one family member to another for years to come. Keep this book around as a reference. One never knows when the occasion will come when you will really need to know what is the proper thing to do. All the best of success to you in selling this masterpiece!" Rosemarie Rossetti, Ph.D. President, Universal Design Living Laboratory A National Demonstration Home http://www.UDLL.com

$10.00 Softcover Add To Cart Half price while they last!

2007 Edition of Manners That Sell - Adding the Polish that Builds Profits Author: Lydia Ramsey Click here for the table of contents Who picks up the check at a business meal? Should a woman stand to shake hands? When may I call my client by first name? How casual is "business casual?" Find the answer to these questions and many more in this easy-to-read, highly informative guide to etiquette in the workplace. Recognize that manners matter in business now more than ever and that bottom line figures are influenced as much by interpersonal skills as they are by products and services. "Just like Lydia Ramsey and her commonsense approach to etiquette in the business world, this book is absolutely one-of-a-kind and indispensable... filled with practical tips that reflect today's situations." - Dr. Elizabeth Hoit-Thetford   Professor of English, Armstrong Atlantic State University

Lydia Recommends...

 

	If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Author: Fred Lee The 9 1/2 principles in this book will help any hospital team gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans - a place where: ..Employees say, "I love to work here." ..Managers say, "I love the people I work with." ..Caregivers say, "I love our patients." ..Patients and families say, "We love this hospital."
	Golf Etiquette, Revised Edition Author: Barbara Puett and Jim Apfelbaum What I know about golf would fit into a thimble  but good etiquette works especially well at closing deals on the golf course.  The authors cover how to behave on and off the golf course and cover golf attire, playing with strangers, what to do with cell phones and more. There are photos and diagrams galore and the size of the book makes it easy to fit into the pocket of your golf clubs bag.
	Do Unto Otters Author: Laurie Keller Laurie Keller, a popular children's author, has written a guide to manners for young children grades 1-3. The story revolves around Mr. Rabbit and his new neighbors "The Otters". Worried that he might now get along with his new neighbors, Mr. Rabbit asks a wise owl for advice. The owl replies "Do unto otters as you would have otters do unto you." Mr. Rabbit The story illustrates the use of good manners in relationships and includes lots of fun pictures that help make the point. This is a lovely gift book for children in your life.
	Miss Fido Manners Complete Book of Dog Etiquette: The Definitive Guide to Manners for Pets and Their People Author: Charlotte Reed Charlotte Reed is a former Wall Street corporate lawyer and current etiquette and pet expert. Her book focuses on both pet and human etiquette and covers such topics as behaving at home and on the street, eating in or going out, extending pet courtesy to others in places of business and being mindful of others while traveling.  If you and your dog are not welcome at your sister's house, at the neighborhood dog park or at the dog friendly restaurant in town then you need this book.
	The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service Author:  Ed Horrell Re-energize your company's customer service--and inspire greater customer loyalty using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers.  Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace helps fuel unbelievably positive customer interactions.

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