Have you noticed that rudeness is rampant? Do you find that indifference has become the killer of kindness? Despite years of focus on customer service, most organizations still have a lot to learn. Too many update the old script or roll out a new initiative, then disappear from the scene to leave their frontline employees to interpret the latest customer service jargon while dealing face-to-face with real live people and situations. When things go wrong and customers leave, management wonders why. This program focuses on bring kindness back into the business world at every level.

Includes how to:

• Make a top-down commitment to service
  
• Eliminate indifference in the workplace
  
• Own instead of rent your customers
  
• Ensure permanent change
  
• Start a kindness revolution
  
• Recognize those individuals who exhibit kindness everyday

Lydia Ramsey's Six Secret Sales Weapons
Make More Sales And Outclass The Competition

A skill almost forgotten by sales training organizations is business etiquette. Sales is all about relationship building and acquiring and keeping happy customers is the key to sales success and increased profit. Don't make it easy for the competition to steal your key customers. Keep customers and increase the bottom line by learning the six critical secret sales weapons from Lydia Ramsey.

• Dressing for sales success.
  
• First impressions matter.
  
• Listening skills.
  
• Client communication preferences.
  
• Following-up the right way.
  
• Service after the sale.

Mind Your Medical Manners
Using Etiquette To Keep Your Patients Happy

Manners matter in medicine more than ever before. At a time when hospitals, physicians groups, medical vendors and individual practices are competing for patients and customers, it is time to remember that patients are people, too! Not only that, they are paying customers—the lifeblood of every business.

Let’s face it—medicine is a business and there is competition. It is not enough to have state of the art equipment and the most- qualified physicians if you and your staff lack customer service skills and good manners.

Lydia Ramsey, business etiquette expert, professional speaker, nationally–recognized author and former healthcare administrator, knows the profession inside and out. She can work with you and your staff to polish those inter-personal skills that will set you and your organization apart from the crowd.

First Impressions
7 Seconds to Sink or Swim

What do people think when you walk into a room…or do they even notice? Help is here! This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression. Learn how to use what you say, tone of voice, body language, and more to work for you--not against you--the next time you make an entrance.

Includes how to:

• Have a plan before you walk in the room
• Make introductions—who says what?
• Sound more professional without being stuffy
• Get people to approach you first
• Connect with decision-makers
• Exchange business cards without looking pushy
• Remember any name in a flash

Dining for Profit
Is that your bread plate or mine?

You can have your cake and eat it, too. Just make sure you’re using the right fork! This fun and informative presentation arms you with a full menu of strategies that will have your clients eating out of your hand. Manners do matter, so learn how to confidently increase your bottom line every time you sit down to eat with a customer, potential client, supervisor, board member, or anyone who has an influence on your career or your business. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods, and much more!

Get answers to:

• What are my duties as a host—or a guest?
• Who sits where?
• Who orders first?
• Should I order a drink?
• How much small talk does it take to get down to business?
• And more!

Networking Magic
Connect with Confidence

Learn how to prepare for and profit from any networking opportunity, whether it’s a planned event or a chance encounter in an elevator. Being comfortable talking with others on a professional and personal level helps you develop more profitable relationships. Don’t leave home without these must-have strategies and techniques.

Includes how to:

• Arm yourself with the 10 tips for meeting and greeting
• Start a conversation—and keep it going
• Master the 3 secrets of small talk
• Move on while you’re still on a roll
• Avoid getting stuck in a corner with the “town bore”
• Spot decision-makers and make an introduction
• Overcome the 5 most common stumbling blocks
• Establish rapport in under one minute

Rules for the Wireless
Offline Strategies for an Online World

Inter-Office Etiquette
“What are you doing in my cubicle?”

Special Leadership Edition For Any Of Lydia’s Keynotes or Seminar Topics

Anyone in a leadership position in your organization is being watched—and evaluated—even more closely by your customers, board members, and industry peers. Lydia’s Special Leadership Edition package is customized to address the unique responsibilities, questions, and image-related issues of those in upper-management positions.