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Lydia Ramsey's best selling book - Manners That Sell: Adding the Polish that Builds Profits.  Click the picture for more information.

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Lydia in the News

Free Business ArticlesHere are several articles on business etiquette that I hope you find enjoyable and helpful.  Click on any topic in the Table Of Contents and you will be taken directly to those articles.

You're welcome to use any of these articles as content for your own publication.  Just make sure they remain complete and unaltered (including the About the Author info at the end of the article).  All links must be made live. Please send a copy of your reprint to:
reprints©mannersthatsell.com

You're also welcome to use my photo and customized versions of these articles are available for a fee.

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What treasures these articles are! When you begin to practice all of Lydia's tremendous ideas, your business will automatically grow."
Dottie Walters
President
Walters International Speakers Bureau


Table Of Contents

Greetings & Introductions
Dressing For Business
Telephone Courtesy
Electronic Etiquette
Correspondence In Business
Etiquette In The Office
Gift-Giving In Business
Travel Etiquette
Meeting Manners
Dining For Profit
Overcoming Minglephobia
Responding To Invitations
The Etiquette Of Sympathy
Doing Business Internationally
Career Advice
Sales
 


Greetings & Introductions

Successfully Meeting and Greeting: Ten Strategies for Getting Off to a Good Start

A day in the life of every businessperson is made up of a series of meetings and greetings. Learn the top ten strategies for getting the most out of these encounters.

Making Introductions

Meeting, greeting and introducing people in business occurs on a daily basis, and there are few areas where the rules of behavior are more clearly defined. Know what they are.

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Dressing For Business

Dressing Your Best For Men

Savvy clothing advice from Lydia Ramsey for men who want to get ahead at the office.

Dressing Your Best For Women

Savvy clothing advice from Lydia Ramsey for women who want to get ahead at the office.

Business Clothing Not Optional!

Follow the dress for success rules for the office and you will be sure to always make a great impression. 

Body Art In A Professional Setting

To pierce or not to pierce?  Timely advice for someone who wants to work in a corporate environment and get a tattoo at the same time! 

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Telephone Courtesy 

Cell Phone Chaos

July is National Cell Phone Courtesy Month. Get eight tips from Lydia Ramsey on cell phone etiquette to help make the world a better place to live. 

Winning Customers Over The Phone

Learn the vital tips necessary to make a good impression while speaking to your customers over the phone. 

Musical Phones

To increase customer satisfaction follow these easy steps when handling customer calls. 

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Electronic Etiquette 

Got Voice Mail?

Use voice mail appropriately and it can be an incredible asset for your business.  Use it incorrectly and it will drive your customers away. 

The Top Twelve E-mail Mistakes That Can Sabotage Your Career

What is this e-mail explosion? Are there rules for managing these messages and being a professional and polite user of electronic mail? 

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Correspondence In Business 

Sending Out Business Cards And Notes

Learn why sending out business cards and handwritten notes is an important part of relationship building.

Greeting Card Tango:  How to Impress, Not Stress, During the Holidays

Learn holiday greeting card etiquette in order to enhance your business relationships, attract new customers and to show appreciation for those clients who have faithfully supported you during the year. 

R.E.S.P.E.C.T. - Your Client's Communications Preferences

Make your business communications all about your client and not about you. 

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Etiquette In The Office

Working With The Disabled

Use these tips to enhance your relationship with your disabled colleagues and clients. 

Business Manners Apply to Interviewers As Well As Applicants

Remember that common courtesy is applicable to both the interviewer and applicant so treat your prospective employers with care. 

Making A Graceful Apology

Lydia shares the kindest and most appropriate way to make amends after making a mistake. 

Keeping Your Cool When the Customer Gets Hot

Minimize your stress and make your customers happy with these tips. 

Can You Afford What Rudeness Is Costing Your Business?

Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line.

Maximize Press Coverage With Media Manners

Capitalize on the opportunity for free publicity by using your business etiquette manners when interviewed for a television or radio show, blog, website or newspaper.

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Gift-Giving In Business 

Guidelines for Professional Gift Giving

Smart gift giving will help your company to build and maintain relationships. When you do it right, it will keep you in the their minds throughout the year.

Showing Appreciation for Corporate Gifts

Valuable tips for showing appreciate the "write" way for gifts you receive from your business colleagues and clients. 

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Travel Etiquette 

Rules Of The Road

Traveling by car with business associates offers danger and opportunity. Turn these trips to your advantage with your thoughtfulness and courtesy.

Leaving On A Jet Plane? Business Etiquette To Go

Business etiquette tips for travelers who want to build relationships and positively impact the bottom line. 

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Meeting Manners 

Trade Show Etiquette - Free Mints and First Impressions

Trade shows are big business today and you probably already have a number of invitations from upcoming conferences.  Let Lydia show you how to get more out of your investment.

Choosing The "Hot" Seat At A Meeting

Attending meetings is a lot like going to class. Where you sit in class can affect your grade, and where you sit in a meeting can affect your career.

Top 7 Etiquette Tips For Successful Meetings

Don't forget these essential top seven tips to make all your business meetings more productive and less boring. 

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Dining 

Let's Start With The Soup

Learn the fine art of eating soup in order to eliminate the inevitable mess.

Solving The Utensil Puzzle

Learn the basics of utensil use in order to make your business meals proceed more smoothly. 

Managing Messy Food

Tips for managing messy foods at parties and meals. 

The Napkin Dilemma

Lydia Ramsey solves the mystery of how to use your lunch or dinner napkin properly in a business meal setting. 

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Overcoming Minglephobia 

Five Stumbling Blocks To Successful Networking and How To Overcome Them

The ability to connect with people is essential to success in any business. Consider these five stumbling blocks and how to overcome them to help you get the most out of networking opportunities.  

Nine Questions To Ask Yourself Before You Head To The Office Party

Office parties are riddled with opportunities to make or break your career. Ask these nine questions to prepare yourself to make the best of this office parties. 

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Responding To Invitations

Wedding Invitations In A Business Setting

Etiquette tips for responding to a wedding invitation from a business associate whether you plan to attend or not.

RSVP:  Failure To Reply Ranks Tops Among Business Etiquette Faux Pas

Don't make this etiquette faux pas by ignoring RSVP instructions until it is too late.

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The Etiquette Of Sympathy 

Sending Your Condolences

How to express your condolences when a colleague, an associate, or a member of a coworker's family dies.

The Etiquette Of Sympathy

Learn how to best help a co-worker or business associate when they experience a devastating loss. 

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Doing Business Internationally 

Shaking Hands Throughout History And Around The World

Learn the proper procedure for shaking hands at home and around the world.

Minding Your Global Manners

Guidelines to help you find your way through the maze of international etiquette rules. 

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Career Advice 

Be On Time For Your Job Interview

Reasons why being on time for your job interview is critical to the first impression you make.

Stand Out At The Job Fair

Advice for preparing and attending a job fair that will help you land the perfect job! 

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Sales

How To Seal The Deal In Seven Seconds

Ten savvy tips to help you close a sale in seven seconds.  Whether you are face-to-face, over the phone or via the Internet these tips will help you make a terrific first impression.

Lydia Ramsey's Six Secret Sales Weapons

Learn how business etiquette skills can open doors and build relationships that increase sales.

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Revised July 25, 2008